Support & Service
Project support, warranty guidance, shipping coordination and after-sales service.
Warranty Coverage
A category-based summary of the warranties that accompany our products.
| Product Category | Coverage |
|---|---|
| Swimming Pool Systems | Structural warranty included |
| Pool Covers | Materials warranty |
| Filtration & Water Treatment | Equipment warranty |
| Robotic Pool Cleaners | Brand warranty applies |
Final warranty terms depend on product model, confirmed quotation and project configuration.
Read the full Warranty PolicyInstallation Support
Project-based technical support can be arranged after evaluation, depending on destination, project scale and installation requirements.
Site Assessment
We review access, ground conditions, and site readiness so the right system is specified from the start.
Technical Guidance
Remote or project-based guidance on assembly, sequencing, and connections — matched to your crew and site.
Installation Documentation
Every system ships with detailed manuals and drawings so a small crew can assemble it with confidence.
Shipping & Trade Terms
We support EXW, FOB, CIF and DDP depending on your destination and project requirements — and recommend the right option for you.
Ex Works
You collect from our facility and manage freight and export — maximum control over logistics and cost.
Free On Board
We handle export and load your goods at the port of departure; you arrange sea freight onward.
Cost, Insurance & Freight
We cover cost, insurance, and freight to your destination port — a balanced, hands-off option.
Delivered Duty Paid
We deliver to your door with duties handled — the most complete, turnkey shipping arrangement.
After-Sales Support
Support channels, documentation, and a clear replacement-parts process for the life of your pool.
Documentation
Manuals, drawings & care guides
Replacement Parts
Spare parts sourced by order reference
Frequently Asked Questions
Quick answers to the questions we hear most from buyers and project teams.
Our steel-structure pool systems include a structural warranty on the stainless frame. Pool covers, filtration units, and robotic cleaners carry their own materials, equipment, or brand warranties. Final warranty terms depend on the product model and your confirmed quotation — see our Warranty Policy for the full breakdown.
Need Project Support?
Tell us about your project and our team will guide you on systems, warranty, shipping, and installation.